Privacy & Policies
Your trust is important to us. Learn about how we protect your privacy and our policies for returns and exchanges.
Privacy Policy
Last Updated: January 2024
Our Commitment to Your Privacy
At Meherma International, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make purchases from us.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, billing address when you place an order
- Payment Information: Credit card details, PayPal information (processed securely through our payment gateway)
- Technical Information: IP address, browser type, device information, browsing patterns on our site
- Communications: Any correspondence you have with our customer service team
How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, account, or inquiries
- To improve our website, products, and services
- To send promotional emails (only with your consent)
- To comply with legal obligations
Data Protection and Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Limited access to personal data for authorized personnel only
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences and shopping cart items
- Analyze website traffic and performance
- Provide personalized content and recommendations
- Improve our marketing efforts
You can disable cookies through your browser settings, but this may affect your shopping experience.
Third-Party Sharing
We do not sell your personal information to third parties. We may share information with:
- Shipping Partners: To deliver your orders (FedEx, DHL, etc.)
- Payment Processors: To securely process payments
- Service Providers: For website hosting, analytics, and marketing
- Legal Authorities: When required by law or to protect our rights
Your Rights and Choices
You have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent for data processing
To exercise these rights, please contact us at Info@mehermainternational.com
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions about our Privacy Policy or how we handle your data, please contact our Data Protection Officer at:
Email: Info@mehermainternational.com
Phone: +92-321-7858519
Return & Exchange Policy
Last Updated: January 2024
Our Satisfaction Guarantee
At Meherma International, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help with returns and exchanges.
Return Eligibility
Items must meet the following criteria to be eligible for return or exchange:
- Items must be returned within 14 days of delivery
- Items must be unused, unworn, and in original condition with all tags attached
- Custom-made or personalized items cannot be returned unless defective
- Items must be in original packaging with all accessories included
- A copy of the original invoice or order number must be included
Exchange Process
To exchange an item for a different size or color:
- Contact our customer service team within 14 days of receiving your order
- Provide your order number and details of the item you wish to exchange
- Once approved, we'll provide return instructions
- We'll ship the replacement item once we receive the returned item
- You'll be responsible for return shipping costs unless the item is defective
Return Process
Follow these steps to return an item:
- Step 1: Contact us at Info@mehermainternational.com with your order details
- Step 2: Receive return authorization and instructions
- Step 3: Package the item securely in its original packaging
- Step 4: Include a copy of the invoice and return form
- Step 5: Ship the package using a trackable shipping method
- Step 6: Once received and inspected, we'll process your refund
Refund Information
Refunds will be processed as follows:
- Refunds are issued to the original payment method
- Processing time: 5-7 business days after we receive your return
- Shipping charges are non-refundable unless the return is due to our error
- Custom items are non-refundable unless defective
- Sale items are eligible for exchange or store credit only
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We'll arrange for a replacement or repair at no additional cost
- We may arrange for return shipping or ask you to dispose of the item
International Returns
For international customers:
- Return shipping costs are the responsibility of the customer
- Customs duties and taxes for returned items are non-refundable
- Mark the package as "Returned Goods" to avoid additional customs fees
- Use trackable shipping and retain proof of postage
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made uniforms with team logos or personalized printing
- Items marked as "Final Sale" or clearance items
- Underwear, swimwear, and other intimate apparel (for hygiene reasons)
- Items that have been worn, washed, or altered
- Items without original tags and packaging
Contact Our Customer Service
For return or exchange inquiries:
Email: Info@mehermainternational.com
Phone: +92-321-7858519 (Monday-Friday, 9 AM-6 PM PKT)
Processing Time: Returns and exchanges typically take 10-14 business days to process once we receive your package.
Have Questions About Our Policies?
Email Support
For policy questions: Info@mehermainternational.com
Phone Support
Call us at: +92-321-7858519 (Mon-Fri, 9 AM-6 PM PKT)
Response Time
We respond to all inquiries within 24-48 hours during business days
Need Help With Your Order?
Our customer service team is here to assist you with any questions about returns, exchanges, or your privacy.
Contact Customer Support