We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Bank Transfer: Direct bank transfers for wholesale orders
• PayPal: Secure PayPal payments for international orders

All payments are processed securely through encrypted channels.

Our minimum order quantities vary by product type:

• Standard Products: Minimum 50 pieces per design/color
• Custom Uniforms: Minimum 25 sets per design
• Bulk Orders: Negotiable based on product and timeline
• Sample Orders: Available for design approval (additional charges apply)

For specific requirements, please contact our sales team for customized solutions.

Order processing times vary:

• Standard Orders: 1-3 business days for processing
• Custom Orders: 3-5 business days for design approval and processing
• Bulk Orders: 5-7 business days for processing
• Rush Orders: Available with expedited processing (additional charges apply)

Processing time begins after payment confirmation and design approval (for custom orders).

We offer multiple shipping options:

• Standard Shipping: 7-14 business days • Calculated at checkout
• Express Shipping: 3-7 business days • Additional charges apply
• Premium Shipping: 1-3 business days • Available for urgent orders

Shipping costs depend on:

• Package weight and dimensions
• Delivery destination
• Shipping method selected
• Customs and import duties (for international orders)

Yes, we ship worldwide to most countries. Our international shipping includes:

• North America: USA, Canada (7-14 business days)
• Europe: UK, Germany, France, Spain, Italy (10-18 business days)
• Middle East: UAE, Saudi Arabia, Qatar (5-10 business days)
• Asia Pacific: Australia, Singapore, Malaysia (10-15 business days)

Important Notes:

• International customers are responsible for customs duties and taxes
• Delivery times may vary due to customs processing
• We provide all necessary shipping documentation
• Tracking information is provided for all international shipments

We use premium materials for all our products:

• T-Shirts: 100% combed cotton, cotton-polyester blends
• Hoodies: Fleece cotton, French terry, premium sweatshirt fabric
• Sports Uniforms: Moisture-wicking polyester, breathable mesh
• Polo Shirts: Piqué cotton, performance blends
• Accessories: Various fabrics based on product requirements
• Custom Materials: Specialized or custom fabrics can be sourced and used according to customer requirements

Quality Assurance:

• All materials are pre-washed and pre-shrunk
• Fabric samples available upon request
• Colorfast and durable dyes used
• Reinforced stitching for longevity

Yes! We specialize in custom designs. Our custom design process:

• Design Submission: Email your logo/design to Sales@mehermainternational.com
• Design Review: Our team reviews and provides feedback within 48 hours
• Digital Mockup: We create a digital mockup for your approval
• Sample Production: Physical sample created (sample charges apply)
• Bulk Production: Full order produced after sample approval

Customization Options:

• Screen printing (up to 6 colors)
• Embroidery (various stitch types)
• Heat transfer (for complex designs)
• Sublimation printing (for all-over prints)
• Custom labels and tags

Our return and exchange policy:

• Return Window: 14 days from delivery date
• Condition: Items must be unused, unworn, with original tags
• Packaging: Original packaging must be intact
• Process: Contact us first for return authorization

Items Not Eligible for Return:

• Custom-made or personalized items
• Items marked as final sale
• Underwear and intimate apparel
• Items without original tags/packaging

Refund Processing: 5-7 business days after we receive the return

We stand behind the quality of our products. If you receive a damaged or defective item:

• Contact Us Immediately: Within 48 hours of delivery
• Provide Evidence: Send photos/videos of the damage
• Our Response: We'll respond within 24 hours
• Resolution: Choose replacement, repair, or refund

Damaged Items Process:

• We cover all return shipping costs for damaged items
• Priority processing for replacements
• Option for store credit if preferred
• Full refund if replacement not available

Defective Items Warranty: Most items have a 90-day warranty against manufacturing defects.

For best results and longevity of your clothing:

• Washing: Machine wash cold, inside out
• Detergent: Use mild detergent, avoid bleach
• Drying: Tumble dry low or air dry
• Ironing: Medium heat, avoid direct contact with prints/embroidery
• Storage: Store in cool, dry place away from direct sunlight

Special Care Instructions:

• Printed Items: Wash inside out to protect prints
• Embroidery: Avoid rough surfaces that may catch threads
• White Garments: Wash separately to prevent color transfer
• Performance Fabrics: Avoid fabric softeners

Specific care instructions are included with each product.

Order modification and cancellation policies:

• Standard Orders: Can be modified/cancelled within 24 hours of placement
• Custom Orders: Can be modified before production begins
• Processing Orders: Cannot be modified once processing has started
• Shipped Orders: Cannot be cancelled; subject to return policy

How to Request Changes:

• Email: Info@mehermainternational.com with your order number
• Phone: +92-321-7858519 during business hours
• Include: Order number and requested changes
• Response Time: Within 24 hours during business days

Note: Custom orders with deposits may have different cancellation policies as specified in your order agreement.